ticket from AnswerConnect
Posted by L1 Support on 19 June 2017 07:32 AM
If we receivedĀ ticket from AnswerConnect (example

AnswerConnect is our current Phone Support service... so we need to Forward the message to the customer.. not reply back or else you will be replying back to the message center

so we need to forward macro to email specified in ticket? In this case 53437 -

p.sĀ once L1 team takes over Phone Support then we won't have these types of tickets
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